Two types of rates are offered to the client at the time of booking:
1. Non-refundable rate
If the client books a non-refundable rate, the total amount of the reservation is fully due upon confirmation and shall under no circumstances be refunded, regardless of the date or reason for cancellation.
2. Flexible rate
If the client books a flexible rate, cancellation is free of charge up to 24 hours before the check-in date.
In the event of cancellation less than 24 hours before check-in, or in the case of a no-show, the total amount of the reservation shall be fully due and non-refundable.
No refund will be granted if the client voluntarily terminates the services before the end of the stay.
In the event of force majeure or any other cause beyond the company’s control making the originally booked accommodation unavailable, the company undertakes to provide the client with alternative accommodation of equal or superior quality, at no additional cost to either party.